At FD Intelligence, we make time for our clients. We help businesses utilise Robot Process Automation (RPA), which is intelligent software often called a ‘robot’ that undertakes repeatable tasks on a computer which would otherwise be performed by a human.
Why use Robot Process Automation?
Think of it as
a virtual employee that works
24 x 7 x 365
Never gets sick
Never takes holidays
Works every weekend
Doesn’t make mistakes
On a Recent Project, we saved one client 11,200 hours a year. That’s 1,500 days: the equivalent of two full time employees if those employees worked 24/7 and 365 days a year!
So where can RPA make a difference?
Almost anywhere. Wherever there are routine PC-based tasks that human employees find unrewarding, RPA robots can take over, allowing your employees to focus on higher-value work. Analytics are embedded in the software, so that you can see the difference RPA is making as soon as you start using it.
What can RPA do for you?
Essentially, RPA gives you virtual employees – employees who never get sick, never take breaks and never make mistakes. They run unobtrusively in the background and carry out their tasks with complete procedural compliance.
Why choose FD Intelligence for RPA?
At FD Intelligence, we provide RPA solutions for businesses throughout the UK. Our team has over 25 years’ experience of software delivery. We’ve designed and implemented RPA projects for businesses ranging from small and medium-sized enterprises to multinationals. We use best-in-class RPA software from UiPath, and our team consists of UiPath
In simple terms RPA is a piece of software (often called a ‘robot’ or ‘bot’) that is programmed to undertake and repeat tasks and operations on a computer, which would otherwise be performed by a human.
This ‘bot’ is programmed to follow set rules and step-by-step instructions or workflows, that enable it to work faster and without making mistakes.
With the addition of Artificial Intelligence (AI), these robots can do tasks that also include some form of reasoning or moderate intelligence – for example where they learn how to handle anomalies they encounter.
Any repetitive process that requires simple decision making can be automated with relative ease. The robot must just be given a series of logical decisions to follow, but once that is set the bot can get to work!
Once programmed, the bots are deployed on a typical desktop computer (like any employee might have) meaning they can integrate with your existing software / applications and simply mimic the way a person would use a keyboard or mouse – albeit at much greater speed and accuracy!
Our bots access login credentials from a secure online resource, meaning you don’t have to worry about passwords being shared.
Bots act in a very formulaic way, following a set process in exactly the same way time after time – so they are considerably more accurate than a human.
What’s more, most of our robots are set so that if they encounter any anomaly or something they don’t recognise (i.e. they cannot decide what logical thing to do next) they simply flag this and skip over it to the next stage. All these ‘flags’ are then logged so that a member of staff can review them and make an informed decision. We can even set the bots to ‘alert’ a human in this instance, and allow them to ‘learn’ what the human decides to do.
Firstly a robot will work 24 hours a day, 7 days per week, 365 days per year. It also of course does not require coffee breaks, lunch hours, holidays etc., so it has 100% up-time!
Robots are also completely rules based, so they never make mistakes. Our robots are also usually programmed to alert and log any anomalies they do encounter, so that a human can then get involved.
Automation has a positive impact on staff too. The processes robots undertake are usually the least attractive parts of someone’s job, so employees report being ‘freed’ from mundane repetitive tasks. Reports also suggest employees who work alongside automation are more responsive, more pro-active, and more effective in their roles.
Freeing staff up from mundane tasks also means they can concentrate on adding value to your business or your clients – whether that’s through proactive customer service or spotting other areas for efficiency.
Not at all. There is an up-front cost in terms of us firstly analysing and documenting your processes, and then programming the robots to do these, but every project we undertake is done so to ensure a positive and quick return on investment.
From a purely cost perspective (ignoring the other benefits mentioned below) the time savings a robot delivers will quickly save you money in the medium and long term – and returns continue for months or years ahead.
Also, because we build all our bots with a very ‘modular’ approach, once you have one processes automated it is even more efficient to then scale this to cover additional processes using some of these same ‘building blocks’.